Privacy Policy
Last Updated: 27 September 2026.
1. Introduction
1.1. Important information and who we are
1.1.1. Welcome to Oblivious Software Limited’s Privacy Policy (“Privacy Policy”).
1.1.2. At Oblivious Software Limited (“we”, “us”, or “our”) we are committed to protecting and respecting your privacy and Personal Data in compliance with applicable laws.
1.1.3. This Privacy Policy explains how we collect, process, share, transfer, and keep your data safe when you use our “Services”.
1.1.4. The individuals from which we may gather and use data can include:
- 1. Customers and the developers who use the API, and applicants to our early access programme;
- 2. Members of our developer community, and developers and creators we contact about the programme;
- 3. Our business contacts, and any other people we have a relationship with or may need to contact for the purposes of providing our services;
- 4. Website visitors.
1.2. Scope of this Privacy Policy
1.2.1. This Privacy Policy applies to Personal Data we process as controller, which is when you apply for early access, hold an account with us, visit our website, join our developer community, contact us, or apply for a role.
1.2.2. This Privacy Policy does not apply to content we process on behalf of customers using our business offerings, including our API. In these cases, you act as the data controller and we act as the data processor. Our processing of that data is governed by the applicable customer agreements relating to your access to and use of those offerings.
2. What Information We Collect
2.1. Types of Data
2.1.1. We process the following personal information:
- 1. Identification and Contact Data: information that identifies you or allows us to contact you, such as your name, user name, title, e-mail address, postal address, phone number and social media handles.
- 2. Marketing Data: your preferences in receiving marketing information and other communications from us or our partners.
- 3. Technical Data: information that your browser or device automatically sends when you engage with us, including your IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use.
- 4. Transaction Data: information about your payments, the products and services you have purchased from us, cancelled transactions, and bank account numbers.
- 5. Usage Data: information about how you use our website, products and services.
- 6. Job Application Data: the Personal Data you provide when applying for a role, including your name, contact details, employment and education history, and fields of interest.
- 7. Account Data: information associated with your account, including customer name, organisation, e-mail address, login details and billing information.
- 8. Metadata: operational information generated when you use the Services, including the model used, token counts, latency, timestamps, and error or performance signals.
- 9. Input: the Personal Data you provide when using the Services, including prompts, data, instructions and other content you submit (“Input”).
- 10. Output: the content generated by the Services in response to your Input (“Output”).
2.1.2. We may also aggregate data (such as, but not restricted to, country of a visitor, how a search engine was used to access our website link, time and duration for which the page was visited, what users click on, and basic operational signals such as overall request volume) to enable research or analysis so that we can better understand and serve you and others, for operational reasons (such as capacity/scaling decision) and/or for marketing our services to other customers. Although this aggregated data may be based in part on personal data, it does not identify you personally. We may share this type of anonymous data with others, including service providers, our affiliates, agents and current and prospective business partners.
3. How is your personal data collected
3.1. Information you provide us
3.1.1. We collect Personal Data when you use our Services. See section 2.1 which describes the personal data collected through use of our Service.
3.1.2 You may also give us your identity and contact data by filling in forms or by corresponding with us by phone, email or otherwise. This includes Personal Data you provide when you:
- 1. Apply for early access and accept an API key;
- 2. Inquire about or purchase our products or services and go on to use them;
- 3. Speak to our support team, join our developer community, give us feedback or request product updates;
- 4. Apply for a role.
3.2. Information collected automatically
3.2.1. As you interact with our website, we will automatically collect and process Technical Data about your equipment, browsing actions and patterns. We collect Personal Data by using cookies and other similar technologies.
3.2.2 As you interact with our Services, we process Technical Data, Account Data, Metadata, and Identification and Contact Data.
3.3. Information we collect from third-parties or Publicly Available Sources
3.3.1. We may source data from third parties or from publicly available sources, including data from:
- 1. Analytics providers such as Google and other third parties;
- 2. Advertising networks such as LinkedIn and Google.
4. How we use your personal data
4.1. Our Uses
4.1.1. We will only use your Personal Data when the law allows us to. Set out below is a table containing the different types of Personal Data we collect and the lawful basis for processing that data.
| Purpose | Categories of Data Processed | Legal Basis |
|---|---|---|
| To provide and maintain the Services For example, we use your login details to authenticate you, we use your Input to generate an Output, and we use your billing information to process charges for your use of the Services. | Identification and Contact Data, Account Data, Transaction Data, Technical Data, Usage Data, Metadata, Input, Output | Where necessary to perform our contract with you, including to provide and operate the Services. |
| To communicate with you and respond to your requests For example, we respond to questions you send to our support team, we answer queries about early access, and we send you technical announcements about changes or outages. | Identification and Contact Data, Account Data, Usage Data, Marketing Data | Where necessary for our legitimate interests in communicating with users and responding to requests. |
| To provide support and maintain the Services For example, we investigate and fix errors you report to us, and we deliver updates and changes to the Services. | Identification and Contact Data, Account Data, Usage Data, Technical Data, Metadata, Input, Output | Where necessary for our legitimate interests in providing support and maintaining reliable Services. |
| To analyse and improve the Services For example, we analyse how the Services are used to make capacity and scaling decisions, we produce aggregated statistics about usage to understand which features are valuable, and we use aggregated data to market our services to other customers. We may source data for these purposes from third parties or from publicly available sources, as described in Section 3. | Usage Data, Technical Data, Transaction Data, Metadata | Where necessary for our legitimate interests in understanding how our Services are used and improving their performance and functionality. |
| To send you marketing communications For example, we send you product updates, new feature releases and information about relevant service improvements by email. | Identification and Contact Data, Marketing Data | Where you have consented, or where necessary for our legitimate interests in communicating relevant information about our Services where permitted by law. |
| To protect the safety and security of the Services For example, we detect and investigate unusual login activity, unauthorised access attempts and suspected account misuse, we investigate violations of our Terms of Service, and we detect and prevent harmful or unlawful use of the Services. | Identification and Contact Data, Account Data, Usage Data, Technical Data, Metadata, Input, Output | Where necessary for our legitimate interests in protecting our Services, users and systems from misuse, fraud and security risks, or to comply with legal obligations. |
| To comply with legal obligations For example, we retain billing records to meet financial and tax requirements, and we provide information to law enforcement, regulators or tax authorities when required by a valid legal request or court order. | Identification and Contact Data, Account Data, Transaction Data, Usage Data, Technical Data, Metadata, Input, Output | Where necessary to comply with our legal obligations, including financial, regulatory and lawful disclosure requirements. |
| To protect vital interests For example, we may preserve, review and share information with law enforcement or others where someone's life or safety is at risk. | Identification and Contact Data, Account Data, Transaction Data, Usage Data, Technical Data, Input, Output | Where necessary to protect your vital interests or those of another person, including where life or safety may be at risk. |
| To assess job applications For example, we review the information you send us when you apply for a role, and we contact you about your application. | Job Application Data, Identification and Contact Data | Where necessary for our legitimate interests in assessing candidates and managing our recruitment process. |
4.2. Marketing and Content Updates
4.2.1. We send marketing and content communications, such as product updates, new feature releases and information about relevant service improvements, where you have consented to receive them or where we are otherwise permitted to send them to you as a business contact.
5. How we protect your information
5.1. How Does Oblivious Software Limited Protect Customers’ Personal Data?
5.1.1. We are concerned with keeping your data secure and protecting it from inappropriate disclosure. Any Personal Data collected by us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of confidentiality. We implement reasonable technical and organisational safeguards to protect the data we hold, and we require our subcontractors to do the same.
6. Your privacy rights
6.1 Opting Out of Marketing Communications
6.1.1 You can ask us to stop sending you marketing messages at any time by writing to us at privacy@blatent.ai.
6.2 How to Request Your Data and the Process for Obtaining It
6.2.1. You may request that we provide you a copy of your personal information, and information in relation to data processed, held by us by writing to us at privacy@blatent.ai.
6.2.2. We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.
6.3 Right to object
6.3.1 To the extent that we process your data on the basis of our legitimate interest, in the public interest, or for direct marketing, you may have the right to restrict or object to data processing.
6.4 Other Rights
6.4.1. You have the following rights related to the processing of your Personal Data:
- 1. request correction of inaccurate or incomplete Personal Data;
- 2. request deletion of your Personal Data;
- 3. request restriction of how we process your Personal Data;
- 4. receive and transfer certain Personal Data to another provider;
- 5. withdraw your consent where we rely on consent; and
- 6. lodge a complaint with the relevant data protection authority, including the Irish Data Protection Commission.
7. Your data and third parties
7.1. How and Why We Share Your Data With Third Parties
7.1.1. We may share Personal Data with affiliates, vendors, service providers and processors that support our operations, including providers of hosting, model inference, analytics, databases, payments, marketing, identity management and customer support services. These parties process Personal Data only as necessary to provide services to us.
7.1.2. We may also share Personal Data with professional advisers, including accountants, auditors, lawyers and insurers, where necessary.
7.1.3. We may share or transfer Personal Data in connection with a merger, acquisition, sale of our business or assets, change of control, or licensing of our technology. Upon such transfer, the privacy policy of the acquiring entity may govern the further use of your Personal Data. In all other situations your data will still remain protected in accordance with this Privacy Policy, as amended from time to time.
7.1.4. We may disclose Personal Data where required by law, to enforce our terms or this Privacy Policy, or to regulators, tax authorities, law enforcement or government bodies.
7.1.5. We may share aggregated or anonymised data that does not identify you with third parties for the purposes described in this Privacy Policy.
8. How long will we retain your data for?
8.1 We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. While retention requirements vary by country, we maintain internal retention policies on the basis of how information needs to be used.
9. International transfer of data
9.1. Your information may be stored and processed in the USA, the UK, or other countries or jurisdictions outside the EEA where Oblivious Software Limited has facilities or where service providers are based or provide services from. We rely primarily on the European Commission's Standard Contractual Clauses to facilitate the international and onward transfer of European personal data to the United States.
9.2. Our primary customer account database is stored in the EU.
9.3. If you reside in the EEA, Switzerland, or the United Kingdom, we rely upon a variety of legal mechanisms to facilitate these transfers, including the European Commission's Standard Contractual Clauses and certain exemptions provided for under data protection law for our international transfers. For example, we also rely on adequacy decisions from the European Commission where available, and exemptions provided for under data protection law, such as the European Commission's adequacy decision for the United Kingdom (renewed 19 December 2025).
9.4. To request a copy of our standard contractual clauses (or their approved equivalent for Switzerland), please contact us via the details provided in the “Contact Us” section below.
10. Notification of changes
10.1. We keep our Privacy Policy under review and will place any updates on this website.
11. Children’s Personal Data
11.1 Our Services are not directed to persons under the age of 18, and we do not knowingly request or collect any information about persons under the age of 18.
12. How to contact us
12.1. In case of any questions on this Privacy Policy or any complaint regarding it, you should contact us at privacy@blatent.ai or postal address: 6 JAMES’ TERRACE, Malahide, Co Dublin, K36Y972, Ireland.